| Content |
- Create notes for patrons for automated future alerts and post to our cloud database
- Upon scanning ID during check-in our cloud database will be searched
- An alert window will pop-up displaying details of incident(s)
- User acknowledgment required to continue
- Avoid renting rooms to guests dispute payment after using your facility and services
- Avoid renting rooms to guests cause damages to your property
- Avoid renting rooms to guests perform illegal activities
- Avoid renting rooms to guests create disturbance
| 1) ShadowWriter related updates, One year technical support via phone, email and by remotely accessing your PC
2) All ID scanning related updates and support on both hardware (purchased from us) and software .
3) Covers extended replacement warranty on the scanners for effective support year with a nominal replacement fees.
Incoming phone support hours are 9:00 AM to 8:30 PM EST. All after hours support should be sent via emails. Email will be answered in 1 to 24 hrs depending on the nature of support issue. We may provide extended after hours support via outbound phone call or accessing your computer remotely at our discretion.
Note: This support contract does not cover any hardware not purchased from us. We charge a flat fee of $125.00 for our services to backup data from old computer, install and configure hardware/software on the new computer. | 1) MotelPRO related updates, Technical support via phone, email and by remotely accessing your PC
2) All ID scanning related updates and support on both hardware (purchased from us) and software .
3) Covers extended replacement warranty on the scanners for effective support year with a nominal replacement fees.
Incoming phone support hours are 9:00 AM to 8:30 PM EST. All after hours support should be sent via emails. Email will be answered in 1 to 24 hrs depending on the nature of support issue. We may provide extended after hours support via outbound phone call or accessing your computer remotely at our discretion.
Note: This support contract does not cover any hardware not purchased from us. We charge a flat fee of $125.00 for our services to backup data from old computer, install and configure hardware/software on the new computer. | 1) MotelPRO related updates, Technical support via phone, email and by remotely accessing your PC
2) All ID scanning related updates and support on both hardware (purchased from us) and software .
3) Covers extended replacement warranty on the scanners for effective support year with a nominal replacement fees.
Incoming phone support hours are 8:00 AM to 8:00 PM EST. All after hours support should be sent via emails. Email will be answered in 1 to 24 hrs depending on the nature of support issue. We may provide extended after hours support via outbound phone call or accessing your computer remotely at our discretion.
Note: This support contract does not cover any hardware not purchased from us. We charge a flat fee of $125.00 for our services to backup data from old computer, install and configure hardware/software on the new computer. | 1) MotelPRO related updates, Technical support via phone, email and by remotely accessing your PC
2) All ID scanning related updates and support on both hardware (purchased from us) and software .
3) Covers extended replacement warranty on the scanners for effective support year with a nominal replacement fees.
Incoming phone support hours are 9:00 AM to 8:30 PM EST. All after hours support should be sent via emails. Email will be answered in 1 to 24 hrs depending on the nature of support issue. We may provide extended after hours support via outbound phone call or accessing your computer remotely at our discretion.
Note: This support contract does not cover any hardware not purchased from us. We charge a flat fee of $125.00 for our services to backup data from old computer, install and configure hardware/software on the new computer. | 1) ShadowWriter related One instance technical support via phone, email and by remotely accessing your PC
2) All ID scanning related updates and support on both hardware (purchased from us) and software .
Note: This support contract does not cover any hardware not purchased from us. We charge a flat fee of $125.00 for our services to backup data from old computer, install and configure hardware/software on the new computer. |
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